What is the check-in and check-out policy at Paradisus Playa Del Carmen (Adults Only)?
Check-in is at 15:00 and check-out is at 12:00.
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Paradisus Playa Del Carmen (Adults Only), Playa del Carmen
292US$
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Key details
About the Hotel
5 Avda Calle 112 Col Luis Donaldo Colosi,
Playa del Carmen,
Mexico,
77719,
Quintana Roo
- Close to Playa del Carmen Beach
Perfect
7.8
4.4
4.5
Loved by guests
"Perfect 10!!. Didn't leave the resort for a whole week!. Pools, staff, amenities, rooms, kids club, all of them were outstanding!."
"Swim up Suite was amazing."
"The design and comfort of the resort and our room were above average."
Paradisus Playa Del Carmen (Adults Only) is a
Rooms & Amenities
The resort features a variety of accommodations, including Junior Suites with private terraces overlooking lush gardens. All rooms provide amenities such as a
Dining Options
Dining options include
Leisure & Wellness
Guests can enjoy recreational amenities such as five outdoor swimming pools, a complimentary water park, and direct beach access. The
Services & Local Attractions
The resort provides convenient services including a 24-hour reception, business center, and event spaces for meetings and celebrations. Nearby attractions include
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Family Concierge Junior Suite Nature View
2 persons
52 m²
2 Double beds
Air conditioning
room details
Master Suite Nature View
2 persons
83 m²
1 King-size bed
Shower
Balcony
room details
Family Concierge Junior Suite SwimUp
2 persons
62 m²
2 Double beds
Air conditioning
room details
Family Concierge Master Suite Nature View
2 persons
83 m²
1 King-size bed and 1 Sofa bed
Shower
Balcony
room details
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Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
Sports & Fitness
- Fitness centre
- Wind surfing
- Diving
- Snorkelling
- Golf course
- Yoga class
Guest Parking
- Dryer
Services
- Paid shuttle service
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Children's pool
- Water slides
- Children's play area
- Kids club
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Sun loungers
- Aqua park
- Entertainment
- Garden area
- Spa & wellness centre
- Sauna
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Massage
- Public Bath
- Make up services
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Mini-bar
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Bathtub
- Free toiletries
- Bathroom telephone
Self-catering
- Dryer
Media
- Flat-screen TV
- Direct dial telephone
- CD player
- AM/FM alarm clock
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Dining Onsite
Paradisus Playa Del Carmen presents a gastronomic delight for adults with its diverse selection of culinary venues. Guests can indulge in exquisite flavors ranging from Asian specialties to international cuisine, all set in inviting atmospheres that cater to both intimate dinners and vibrant gatherings.
Tori
Asian
Ambiance
Traditional
Key Offerings
A sophisticated setting for enjoying an array of authentic Asian dishes, Tori offers a charming atmosphere perfect for dinner.
Reservation
Recommended
Dinner only, open from 18:00 to 23:00 daily.
Flora
Pizza and Steakhouse
Ambiance
Family-friendly, Traditional
Key Offerings
Flora caters to all cravings, serving hearty pizza and succulent steaks, with vegetarian and gluten-free options available.
Reservation
Not needed
Lunch and Dinner from 14:00 to 23:00 daily.
Cielo
International
Ambiance
Traditional
Key Offerings
Experience a melange of international flavors, with dishes crafted to highlight culinary diversity, all in a warm setting perfect for dinner.
Reservation
Recommended
Dinner only, open from 18:00 to 23:00 daily.
Naos
International
Ambiance
Traditional
Key Offerings
A delightful dinner experience featuring an extensive selection of international cuisine from across the globe.
Reservation
Recommended
Dinner only, open from 18:00 to 23:00 daily.
The Lunch Box
International
Ambiance
Traditional
Key Offerings
Savor a variety of comforting international dishes in a cozy environment, perfect for a delightful evening.
Reservation
Not needed
Dinner only, open from 18:00 to 23:00 daily.
Lemon Fish
Latin American
Ambiance
Traditional
Key Offerings
Dive into a celebration of Latin American cuisine, featuring vibrant flavors and fresh ingredients in an inviting dinner setting.
Reservation
Recommended
Dinner only, open from 18:00 to 23:00 daily.
Sal Steak Cave
Steakhouse
Ambiance
Traditional
Key Offerings
Indulge in perfectly grilled steaks in a rustic yet elegant environment designed for memorable dinners.
Reservation
Recommended
Dinner only, open from 18:00 to 23:00 daily.
Blue Agave Taqueria
Steakhouse
Ambiance
Modern
Key Offerings
Enjoy a modern take on classic steakhouse flavors, featuring carefully prepared dishes in a vibrant evening atmosphere.
Reservation
Recommended
Dinner only, open from 18:00 to 23:00 daily.
Location
5 Avda Calle 112 Col Luis Donaldo Colosi,
Playa del Carmen,
Mexico,
77719,
Quintana Roo
Map view
5 Avda Calle 112 Col Luis Donaldo Colosi,
Playa del Carmen,
Mexico,
77719,
Quintana Roo
City landmarks
Landmark
Quinta Avenida
2.8
km
Beach
Point Esmeralda
1.4
km
Landmark
La 5ta Hacienda
1.5
km
Landmark
Playa Publica 88
1.3
km
Gallery
Tierra Huichol
1.5
km
Landmark
Xavage Park by Xcaret
1.3
km
Beach
Kool Beach Club
2.1
km
Landmark
Cenote Misterio Maya
2.0
km
Beach
Grand Coral Beach Club
1.9
km
Landmark
Martina Beach Club
1.9
km
Beach
Mamita's Beach Club
2.4
km
Landmark
The Union
1.4
km
Gallery
La Galeria de Playa Art Gallery
2.0
km
Landmark
Caminarte
2.0
km
Landmark
Go Natural Explorers
1.2
km
Beach
Shangri-la's Beach
2.9
km
Gallery
Riviera Art Gallery
2.3
km
Landmark
Galeria Lamanai
2.2
km
Landmark
Los Fundadores Park
3.4
km
Beach
Playacar
2.3
km
Landmark
Ambarte
2.4
km
Museum
3D Museum of Wonders
2.9
km
Landmark
Arte en Playa
2.4
km
Store
ME Dive Center
1.9
km
Landmark
Shangri-la Caribe Beach Village Resort
1.6
km
Church
Nuestra Senora del Carmen Catholic Church
2.7
km
Beach
Playa Mamitas
2.0
km
Museum
Museo Frida Kahlo Playa Del Carmen
2.9
km
Nearby
Gallery
Galeria Luis Sottil
490 m
Gallery
Amate Gallery
490 m
Restaurants
La 88
210 m
Mza 460 Avenida 5
Bana Restaurant
10 m
5a Avenida S/N
Mole
790 m
Calle Quinta Avenida s/n
Sal. Steak - Cave
310 m
5 Av Esquina Con Calle 112 Paradisus Playa Del Carmen
Explore Playa del Carmen
Explore Playa del Carmen
Quinta Avenida
30 minutes' walk
A vibrant pedestrian street brimming with shops, cafés, and nightlife. A must-visit for its lively atmosphere and cultural experiences.
Point Esmeralda
19 minutes' walk
A serene beach ideal for relaxation, featuring calm waters, perfect for swimming and sunbathing amid lush surroundings.
Galeria Luis Sottil
6 minutes' walk
A contemporary art gallery showcasing local artists. Frequent exhibitions make it a cultural hub for art enthusiasts.
Cenote Misterio Maya
25 minutes' walk
An enchanting cenote featuring crystal-clear waters, ideal for swimming and snorkeling in a unique natural setting.
Xavage Park by Xcaret
15 minutes' walk
An adventure park offering thrilling activities like rafting and zip-lining, perfect for adrenaline seekers looking for excitement.
Bana Restaurant
1 minute' walk
A fusion restaurant offering Asian-inspired dishes in a chic atmosphere, renowned for its sushi and vibrant cocktails.
La 88
3 minutes' walk
A cozy spot featuring traditional Mexican cuisine. Popular for its flavorful tacos and local specialties, with a vibrant decor.
The Union
15 minutes' walk
A lively nightlife venue known for its live music and vibrant atmosphere, ideal for enjoying cocktails and dancing.
Amate Gallery
6 minutes' walk
Features local art and cultural events, providing a relaxed environment for art lovers and families to enjoy exhibitions.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
Gene
United States,
January
2025
7.6/10
The resort is absolutely beautiful with modern decor and excellent amenities. While the rooms are spacious and well-appointed, the service was a bit hit or miss, particularly regarding the family concierge. Although there are several dining options with good food, I expected a bit more. It's a great place for families, especially with younger kids, but older teens might find less to engage with.
Rooms
9.0
The suites are spacious and well-appointed, making them very comfortable for families.
Service
5.0
The service was mostly good, but the level of the family concierge service was disappointing and not as attentive as expected.
Location
8.0
The resort is conveniently situated, with beautiful beach access, although the beach area itself could be larger.
Dining
7.0
The dining options were good, particularly some standout restaurants, but overall the food was not as impressive as I hoped.
Facilities
9.0
The facilities, including the spa and fitness options, were excellent and added to the overall experience.
Andrew
United States,
January
2025
7.0/10
We had a great time at Paradisus Playa del Carmen - Family Concierge, appreciating the family-friendly amenities and attentive service. The staff went above and beyond for our little one, making our stay special. However, we faced some inconveniences with our swim-up suite and issues at the beach due to algae, which detracted from our experience. Overall, while it is a luxurious option, certain areas could still use improvement.
Rooms
7.0
We stayed in a swim-up suite which was conveniently located right by the swim-up bar, although it was quite loud when putting our toddler down for a nap. The beds were less comfortable than we hoped for.
Service
8.0
Service at the Family Concierge was courteous and dedicated, making restaurant bookings and attending to our needs effectively. Most staff were welcoming, though we encountered some rudeness at Vento.
Location
6.0
The resort is well-kept, but the beach left something to be desired with a significant amount of algae. It's a short walk to better swimming spots, but the immediate beach experience wasn't pleasant.
Dining
7.0
Dining options ranged from good to mediocre. While we enjoyed some meals immensely, others left us wanting more in terms of variety and quality. Breakfast at Naos was particularly disappointing.
Facilities
7.0
The facilities were well-maintained with a variety of pools, but the beach could use some improvement to enhance the overall experience.
Helpful concierge service
Unpleasant beach condition
Patrick
United States,
January
2025
8.4/10
We had a wonderful stay at Paradisus La Esmeralda! The food was delicious, especially loved the variety at the a la carte restaurants. Our room was perfect for our family, with a nice layout and a great balcony. On the downside, the beach was unfortunately not usable due to seaweed, which was a bummer for us. Overall, the service was attentive and personalized, particularly from our Family Concierge.
Rooms
9.0
Our one-bedroom suite was beautifully designed with a spacious balcony that had a jacuzzi, perfect for relaxing. It also had a pull-out couch in the living room, making it comfortable for our family.
Service
10.0
The Family Concierge service was a standout; our concierge, Jonathan, went above and beyond to ensure our experience was special. The overall service was attentive and responsive.
Location
7.0
The location is quite small but convenient, accessible to key amenities and pools. However, it would be nice to have larger facilities for kids and families.
Dining
8.0
Dining options were fantastic! Vento and Mole were our favorites, though the buffet could use a bit more variety.
Facilities
8.0
The facilities felt a bit on the smaller side, but the pools were lovely and well-maintained, allowing for great family fun. The adult spa area was a wonderful bonus for relaxation.
Mike
United States,
December
2024
8.2/10
Our stay at Paradisus Playa del Carmen - Family Concierge was fantastic overall! The rooms were spacious and comfortable, though a bit loud during nap time. Service was excellent, especially from our dedicated concierge who tailored our experience perfectly. The resort boasts beautiful grounds and amazing pools for families. However, the beach experience wasn't ideal due to environmental factors, and the swim-up suite pool access could use some improvement.
Rooms
8.0
We stayed in a spacious family concierge room with great amenities, but the noise level from the pool area made it challenging to put our toddler down for a nap.
Service
10.0
The service was top-notch. Our concierge was attentive and took care of all our needs, making our stay much more enjoyable.
Location
7.0
The resort is in a beautiful area, but we wished it had more heated pools and larger facilities.
Dining
7.0
The dining options were good, but the buffet could use more variety. We enjoyed breakfast but hoped for more uniqueness.
Facilities
9.0
Facilities like the pools and kids' areas were fantastic, but some improvements could be made to the beach and swim-up experience.
Lloyd
United States,
November
2024
9.2/10
Our stay at this resort was absolutely amazing! The grounds were stunning and we loved the family-friendly atmosphere. The staff provided top-notch service, particularly our concierge who made our trip so enjoyable. The dining options were solid, especially the breakfast, though there could be some room for improvement in the buffet department. Overall, a fantastic vacation spot for families looking for a relaxing getaway.
Rooms
9.0
We had a lovely room that was clean, modern, and very comfortable. The proximity to the pool was a huge plus, although it got a bit loud when putting the kids down for a nap.
Service
10.0
The service was outstanding! Our concierge, Jonathan, made our stay incredibly fun while the staff at various restaurants were always ready to assist us.
Location
10.0
The resort is beautifully landscaped and kept clean, with the beach just a short walk away. It truly feels like a tropical paradise.
Dining
8.0
Dining was generally good, with plenty of a-la-carte options. Breakfast at Olios was a highlight, but I felt the buffet could use a bit of enhancement.
Facilities
9.0
The facilities were great! The pools were clean and the kids loved the waterpark. The atmosphere was relaxing and perfect for families.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in public areas for free.
Breakfast
The hotel Paradisus Playa Del Carmen (Adults Only) serves a full breakfast for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Year renovated:
2011
Number of floors:
4
Number of rooms:
280
Former name
Family Concierge
FAQs
About Paradisus Playa Del Carmen (Adults Only)
How far is Paradisus Playa Del Carmen (Adults Only) from Cancún International Airport?
The hotel is approximately 45 minutes from Cancún International Airport.
What are the nearby attractions to Paradisus Playa Del Carmen (Adults Only)?
Nearby attractions include Playa del Carmen's 5th Avenue (3 km), Xcaret eco-archaeological park (15 minutes drive), and famous Mayan archaeological sites like Tulum and Chichen Itza.
What dining options are available at Paradisus Playa Del Carmen (Adults Only)?
There are 14 on-site restaurants and 16 bars, including Tori serving Asian cuisine and Sante offering international brunch.
Does Paradisus Playa Del Carmen (Adults Only) provide free Wi-Fi?
Yes, free Wi-Fi is available in all rooms and throughout the resort.
What types of pools are available at Paradisus Playa Del Carmen (Adults Only)?
The resort features multiple outdoor swimming pools, a children's pool, and a water park.
Is parking available at Paradisus Playa Del Carmen (Adults Only)?
Free private parking is available on-site without the need for a reservation.
Are there any children's facilities at Paradisus Playa Del Carmen (Adults Only)?
Yes, the hotel offers a kids' club, children's play area, and a children's buffet.
What room amenities can guests expect at Paradisus Playa Del Carmen (Adults Only)?
Rooms feature modern bathrooms with sensory tubs, flat-screen TVs, coffee makers, and some offer balconies with Jacuzzis.
What is the closest beach to Paradisus Playa Del Carmen (Adults Only)?
The hotel is located 30.5 m from a beautiful beach.
Does Paradisus Playa Del Carmen (Adults Only) have a fitness center?
Yes, there is a state-of-the-art fitness center available for guests.
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